Nathan Kong

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Accenture at Google

Global Operations Manager for the Google Assistant

• Lead and provided oversight to 80+ team members in 4 countries
• Incubated and streamlined processes for application certification, technical support, quality review, quality control, technical writing, and data analytic workflows for 20+ languages 24 hours a day 5 days a week
• Established KPIs, productivity metrics, utilization, and business reviews
• Maximized business impact by assessing developer experience through data analytics of workflows in Salesforce and CSAT surveys

G Suite

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Insight Global at Pacific Gas and Electric

GPOM Engineering Manager

• Lead and provided oversight to 35+ team members for implementation and quality assurance of asset management program into SAP
• Served as SME for SAP and ProntoForms software
• Developed Business reviews, SOPs, and project charter

MS Project, Visio, Zoom, SAP, ProntoForms

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FindLaw

Software Developer Intern

• Served as assist Scrum master to created, scheduled, and assigned tasks through Jira
• Used Agile methodologies to collaborate with Engineering, Marketing, and Legal teams to ensure product schedule and vision was complete.
• Migrated static web content from legacy system to a Content Management System.

JIRA, Perforce, Eclipse, CRXDE, Adobe CQ

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CB&I

Project Engineer

• Lead and provided oversight to cross disciplinary projects and teams for Federal Services
• System design, implementation, and operations of systems
• Maintained reporting to Defense Energy Support Center, U.S. Department of the Navy, Bay Area Air Quality Management District, and Regional Water Quality Control Board. Reports included: Semi-annual Reports, Work Plans, Completion Reports